Privacy Policy – Acon Finland Oy Ltd

Updated 30.1.2023

ACON is a family-owned Finnish company that develops and sells trampolines and other products for active leisure. To serve our customers, we need to collect relevant personal information from the customers. We respect your privacy and comply with the applicable data protection legislation when processing personal data. This Privacy Policy describes what personal data we collect about you, why we collect it, how we use it and how you may control your personal data.

Summary

The processing of the personal data in our customer and marketing registers can be summarized as follows:

We kindly ask you to familiarize yourself with this privacy policy. If you have any questions about our data protection practices or want to exercise your rights related to data protection, you can contact us by email, phone or letter.

Controller and contact information related to privacy policy
Acon Finland Oy Ltd (Y-0896873-7)
Terminaalitie 9
90400 Oulu
Finland
Email: privacy@acon24.com

What data does ACON collect?

We can collect your information when you order our products, visit our website/store, or if you interact with us otherwise. We do not collect any sensitive personal data on our customers.

We use external payment service providers approved by the Financial Supervisory Authority to handle payment transactions in our online store, which offer different payment method options and act as payment brokers. ACON does not collect or process any of your information related to the online store payment transaction, such as your account or credit card information. Regarding personal data related to payment transactions, the relevant payment service provider acts as the controller.

The data we collect can be divided into two categories based on the data source: (a) the information provided by you, and (b) the information we collect automatically. We may combine and mix the information that we collect automatically with the information that you provide.

Information provided by you

We can collect and process the personal data that you provide, such as your name, phone number address and email address. Providing these contact details is mandatory when purchasing products through our online store. Providing an email address is also mandatory if you want to register and create a user account on our site. We may also collect other information you give us. In addition, we store information in the register on whether you have given your consent to direct marketing via the electronic means or whether you have prohibited direct marketing.

Information collected automatically

We can use a variety of methods to automatically collect data from your computer or mobile device when you visit our website. The automatic methods may comprise cookies, web beacons and other technologies. Data collected automatically may include your IP address, your location, the operating system of your computer or mobile device, the browser you are using, the type and settings of your mobile device, as well as your activity with regard to our services, such as the pages you visit on our website. Most of such automatically collected data is stored only temporarily and used in an anonymized form. To prevent automatic cookie-based data collection, you may turn cookies off in your browser settings. Please see our more in detail information from our Cookie Policy.

2. For what purposes do we use your personal data?

We can use your personal data for customer relationship management, communication, order processing, delivery of products and services, development of operations and services, analytics and statistical purposes, as well as targeted advertising and marketing.

The basis for the processing of personal data is the contract for the delivery of the product (online store purchases), your express consent (marketing register) or your customer relationship with us and our related legitimate interest in managing the customer relationship and targeting marketing (customer register).

3. Who processes your personal data?

Your personal data is processed by employees of ACON whose duties are related with marketing, sales or administration. Our staff is trained in safe data processing and each group of employees processes data only to the extent which is necessary to carry out their respective duties.

We may transfer your personal data to be processed by external trusted service providers too. Such service providers provide us services such as data processing and other information technology services, campaign and analytics services as well as opinion poll and market research services. We do not allow the service providers to use or transfer your personal data for any purpose other than to provide services on our behalf. We have binding data processing agreements with all our service providers to ensure that the requirements of the EU General Data Protection Regulation and other applicable laws are taken into account.

4. Will your personal data be transferred outside the EU or EEA?

Your personal data is mainly processed within the European Union. However, we also use the American service provider Klaviyo for direct marketing and communication, so your personal data can be transferred outside the European Union if the requirements of data protection legislation are met. In order to protect personal data and protect the rights of registered users, Klaviyo is committed to complying with the EU data protection regulation in accordance with the EU Commission's model contract clauses and the terms of the data processing agreement, and to implement the necessary additional measures to ensure an adequate level of data protection. See more details: https://www.klaviyo.com/legal/privacy-policy.

5. Will your personal data be disclosed to third parties?

We will not sell your personal data and will only disclose your data as described in this Privacy Policy. Disclosure of data is subject to the applicable data protection legislation.

If, for strategic or other business reasons, we decide to sell or transfer our business in whole or in part, we may, as part of such sale or transfer, pass on data that we have collected and maintained, including customer information containing your personal data, to anyone who is a party to the sale or transfer of the business.

Additionally, we may disclose your personal data if we consider it necessary because of an applicable law, regulation or an authority’s request.

6. How we ensure the securityof data processing?

We keep your data in electronic records and have taken appropriate steps to safeguard your personal data. The personal data is protected against unauthorized access and accidental or unlawful destruction, alteration, disclosure, transfer or other illegal processing. Access to the data and editing and any processing of the data requires user authentication and a secure connection. The access to the data records is only allowed for designated persons who are responsible for system administration or customer relations management.

7. For how long your personaldata will be stored?

Your personal data will be stored only for as long as the data can be considered necessary for the purposes described in this Privacy Policy, unless keeping the data longer than this is required by law or permitted under the law, for example to fulfill and demonstrate the fulfillment of obligations regarding accounting and consumer trade. We will delete your data stored in the register at your request or when there is no longer a basis for processing your personal data.

8. Your Rights as a data subject

You have the right to access your data, the right to demand that inaccurate information be rectified, erased or completed. You have the right to rely on any of your rights established by data protection legislation, such as the right to restrict or object processing, as well as the right to transmit the data from one system to another. In order to ensure reliable identification, we may in certain cases require that the requests concerning the use of your rights need to be presented personally at our office or in a letter with signed personally by you including identification details. We will respond to your requests in writing.

You also have the right to prohibit the use of your data for direct marketing. If you have given us a consent to send you marketing communications, you may later object such communications in accordance with the instructions we include in the messages.

We always wish to resolve any issues concerning the processing of your personal data directly with you and we are committed to respect all your rights. However, if you are not happy with our data processing practices and how we process your personal data, you have a right to lodge a complaint with a supervisory authority.

9. Changes to the Privacy Policy

We may update this Privacy Policy and our data protection practices from time to time. If the changes are significant, we will notify you on our website or by other means, such as by email.

10. Cookie Policy

Our website and online store uses cookies. Cookies are small text files, that websites send to the device used by a visitor in order to optimize the user experience and to improve upon the functionality of the site. Cookies are used in managing various authentication processes, monitoring browsing sessions and in saving the preferences of the user. Cookies may either be stored to a device for an unspecified amount of time, or they can be automatically deleted once the browser has been closed. Some cookies are paramount for the functionality of our website; for instance, the use of a shopping cart function on our website requires the use of cookies in saving the chosen items.

Third Party Cookies

While visiting our website, users may come across third party cookies through content imbedded by other internet providers. These cookies may communicate with other websites – such as social media platforms or other external platforms – in order to collect information. It is possible that such information is collected even if one does not personally use the platforms in question. It is not possible for the us to track and monitor the emergence and use of such cookies. We do not engage in separate monitoring activities for these types of cookies. For more information, please resort to the data confidentiality policies of the following service providers:

Google Analytics

Our website uses Google Analytics. This is a service provided by Google Inc. for analyzing online behavior and website functionality. Google analytics uses a series of cookies to gather information and uses this to create statistics on user behavior. Additionally, the service monitors and improves the performance (performance cookies) of the website. Users cannot be linked to data points collected by these cookies as all information collected by these cookies is pseudonymized. For further information, please visit:

Cookie Management

Most internet browsers accept cookies by default. In the cookie settings of our website, you can accept or reject the use of cookies of different levels. In addition, by changing the browser settings, the user can prevent the browser from storing cookies or limit their use. By altering browser settings, users are also able to delete previously installed cookies.